« December 2008 | Main | April 2009 »

February 25, 2009

Network Solutions Failures

In trying to get Network Solutions do help me with some DNS problems, I get the following email from their customer support:

If you are calling from outside the U.S. or Canada, please call 703-742-0914. You may also e-mail us at customerservice@networksolutions.com.

Dialing that number gets me "the number you have dialed...seven zero three seven four two zero nine one four has been disconnected. Seven zero three seven four two zero nine one four has been disconnected. No further information is available about seven zero three seven four two zero nine one four."

Lovely.

Of course, this has nothing to do with their inability to allow me to publish an RFC1918 address in public DNS (which I need to be able to do for various and sundry reasons)...whether you think it's wise or unwise to publish those types of addresses in a publicly available DNS, they won't let you do it, and their customer support loves to just cut and paste quoted material at you, even after I specifically requested to speak to someone or something that could pass the Turing test.